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Address
7031 Koll Center Parkway, STE 200, Pleasanton CA 94566
Phone
(510) 627-0000
Support@procaredme.com
Customer Service
Have questions about your orders, products, or services? Our friendly customer service team is ready to assist you.
(510) 627-0000
Support@procaredme.com
Emergency Hotline
For urgent medical or emergency concerns, contact our hotline for prompt support and guidance.
(510) 627-0000
Support@procaredme.com
Change Membership Inquiries to Order Inquiries
Need help with an order? Our team can assist with order status, prescription requests, deliveries, and any issues with your purchase. Contact us for prompt assistance and updates.
(510) 627-0000
Support@procaredme.com
F.A.Q.
What types of DME does ProCare Medical Supplies provide?
ProCare Medical Supplies offers a broad range of durable medical equipment, including hospital beds, mattresses and support surfaces, wheelchairs, walkers, commodes, patient lifts, oxygen and respiratory equipment, and other equipment based on the patient’s needs.
Does ProCare work with hospice agencies?
Yes. ProCare works with hospice organizations to provide DME solutions designed around the needs of patients and caregivers. Our team helps coordinate equipment, delivery, setup, servicing, and pickup to help create a smooth experience for everyone involved. We have a dedicated team that is for Hospice DME.
Does ProCare accept insurance for DME?
Yes. ProCare Medical Supplies is contracted with multiple insurance plans, including Medicare. Our team works with insurance providers to help manage the DME process, including coverage, documentation, authorization, billing, delivery, and ongoing equipment needs.
What if a patient’s insurance does not cover the equipment they need?
ProCare offers private-pay options for patients who want to purchase equipment directly. This can provide an alternative when insurance coverage is unavailable, limited, or when the patient prefers not to go through the insurance process.
What is the advantage of purchasing DME privately?
Private purchase can provide a quick and straightforward option for obtaining equipment. Rather than waiting for insurance verification, authorization, or other requirements, patients and families can purchase eligible equipment directly and move forward with their needs. This gives patients greater flexibility while helping minimize delays in receiving necessary equipment.
Can ProCare help determine whether equipment should go through insurance or be purchased privately?
Yes. Our team can help patients, families, caregivers, and healthcare professionals understand the available options. We can explain the general insurance process and private-pay alternatives so the patient can choose the option that best fits their situation.
Does ProCare deliver and set up the equipment?
Yes. ProCare coordinates delivery and, when applicable, equipment setup and instruction. Our goal is to make sure patients and caregivers understand how to safely use their equipment and have the support they need throughout the process.
What information is needed to order equipment through insurance?
Requirements can vary depending on the insurance plan and the equipment being requested. Generally, the process may involve patient information, insurance details, medical documentation, and provider orders or prescriptions when required. ProCare helps coordinate the necessary information to keep the process moving.
Does ProCare sell incontinence supplies?
Yes, Procare Medical Supplies is proud to announce that we are now selling incontinence supplies at the storefront.
Store Hours
Monday – Friday : 9am-5pm
Saturday – Sunday : Closed
Location
7031 Koll Center Parkway, STE 200, Pleasanton CA 94566